And for that matter, for a theme we care deeply about, which is that we should all be putting more thought into the food we eat, and how it is packaged.
The market is rewarding those companies paying attention to these themes:
The chain that made salads chic, modular and ecologically conscious now wants to sell you a lot of other stuff.
On a Wednesday morning last fall, several executives at Sweetgreen, the fast-casual salad chain, gathered around a conference table at their headquarters here. They were discussing a new store format, called Sweetgreen 3.0, that had recently been introduced in New York City after two years of planning. At Sweetgreen’s other 102 locations, customers brave queues that, at peak lunch, can make T.S.A. lines look tame. Up front, employees assemble Harvest Bowls, Kale Caesars and infinite customized variants from a spread of freshly prepared ingredients, in a ritual that has become a hallmark of the modern midday meal.
At 3.0, to increase efficiency, the action had been moved offstage, to a kitchen in the rear. Customers give orders to a tablet-wielding “ambassador,” if they haven’t done so ahead of time with their smartphones, retrieving their salads from alphabetized shelves. While they wait they can mull adding one of the Sweetgreen baseball caps or $37 bottles of olive oil on display to the tab.
Many of the changes being tested at 3.0 seem crucial to realizing the ambitious plans of Sweetgreen’s co-founder and chief executive, Jonathan Neman. With its prescient mobile technology strategy, the company hopes to become something bigger — much, much bigger — than a boutique urban chain serving arugula to health nuts and yoga moms. Continue reading